Make A Claim

If you have had an accident and/or need to make a claim under your insurance policy, please telephone your insurer as soon after the accident or loss as possible. Your insurer’s claims helpline telephone number can be found in your policy booklet. Motor insurance claims helplines for Aviva and Highway customers are listed below:

Aviva UK 0800 0280038

Aviva EU 01603 603 744

Highway (LV) 0330 678 5552

 

Breakdown Assistance

If you have broken down and your motor insurance policy includes optional breakdown cover, you can call for breakdown assistance on the numbers below:

Motorhome and Campervan Policies

If you have taken out our optional breakdown cover you can call for assistance on the following number:

ARAG/CALL ASSIST UK AND EUROPEAN BREAKDOWN 0330 303 1192

 

Windscreen Damage

Aviva UK 0800 0280038

Aviva EU 01603 603744

Highway (LV) Glass Claims 0330 678 5590

 

Insurer’s claims helplines are open 24 hours per day, 7 days a week, every week of the year.

 

Travelling in Europe

Before travelling to Europe in your vehicle, download and print off the European Accident Statement which should be completed in the unfortunate event of being involved in an accident whilst driving abroad.

 

Customer Service and Complaints

For more information about our customer service and complaints procedure please visit our customer service and complaints page.